FAQs

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General

Is our data backed up in case of an emergency?
Data is backed up daily on multiple servers located in different parts of the world. We can perform full backup recovery in the event of a system-wide emergency.

Is Zoo Property reliable, secure, and confidential? Is our data safe? Where is the data hosted?
We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Rackspace, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes Rackspace the best place to host mission-critical websites. We also use Amazon’s S3 storage technology to store and serve uploaded files.

Can we export our data if we don’t want to use Zoo Property anymore? What format is the export in?
You can export all of your property listing data including images in XML format. We also offer an API that allows you to access your data from other tools that you use or create.

Do you provide phone support?
We provide unlimited support via the message system in your Dashboard for all our customers, but we do not provide support over the phone. The developers who operate Zoo Property are located across the world in different time zones. This allows us to address all support tickets usually within a few hours of them being posted.

Can you Modify Zoo Property for our business?
Zoo Property is one large web based system which is the same for everyone who uses it.

Is Zoo Property available in other languages besides English?
Yes, we’ve just launched in Indonesia and added a language translation add-on to Zoo Property. Please contact us if Zoo Property is not yet operational in your country and you would like it to be.

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Managing Offices

Is there a limit on the number of offices I can have?
No, Zoo Property has been designed so you can have as many offices as you like. However, you will be charged $100 per month for every Active office you have.

What is an Active Office?
Active offices are those offices with full functionality so listings will appear on your website and 3rd party portals and all team members will have access to the system.

What is an Inactive Office?
Inactive offices are those offices with no functionality so listings will not appear on your website or 3rd party portals and all team members will have no access to the system. Offices are Inactive if the $100 per month has not been paid.

Will my office’s property listings appear on real estate advertising portals?
Yes, we support the leading real estate advertising portals in the countries we are operational in.

What happens if I have questions about the Zoo Property system?
You can look through the Help Centre in the Agent’s System and if you can’t find an answer here then you can submit a support ticket through the Zoo Property message system.

Will Zoo Property support me?
Yes, you can find answers to questions in the support section or alternatively you can submit a support ticket in the Developer’s System which will be addressed by our web developers.

Can I Deactivate an Office?
Yes, you simply change the status of the office to Inactive in the details section for that office.

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Online Store

If I purchase a website from the Online Store will it automatically synchronize with my Zoo Property account?
Yes, All you need to do is enter your Zoo Property account number in the general settings of wp-admin when you activate the website.

Can I reuse a website I have purchased?
No, this is not possible as you have only purchased the license to use the website once.

If I purchase a website from the online store can I modify the website?
Yes, you have the freedom to modify any purchasers as you choose.

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Billing Information

Are there sign up fees? Termination fees? Any hidden fees we should know about?
We operate a simple pay-as-you-go service with no additional charges. We don’t charge sign up fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee for every Active office you have attached to your account. We also don’t charge by the number of properties or team members an office has. You can have 1 team member or 100 team members using an office account or have 10 properties or 1000 and you’ll still pay the same price. If you would like to cancel an office than simply change the status of that office to Inactive and billings for that office will cease.

Are there any contracts involved with signing up with Zoo Property?
Zoo Property does not believe in contracts, you cancel your account by clicking a button.

Are there any minimum subscription periods?
You pay your monthly subscription in advance so if you cancel an account you are locked in until the end of the month.

Are there any other fees other than the monthly subscription?
No, the monthly subscription is all you will be charged to use the Zoo Property system. If you purchase a website theme or an add-on then you are required to pay the purchase price of the product.

How do I make payment for the system?
Your credit card will be debited on the 1st day of every month for every active office you have attached to your account.

Do you use a secure means to accept and store credit card details?
Yes, we use the secure PayPal service to collect and store credit card details. No credit card details are collected through our website as we redirect you to PayPal to enter these details.

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Team Management

Is there a limit on the number of team members i can set up in my account?
No, you can set up as many team members as you like.

Can I limit team member access to certain parts of the System?
Yes, there are three access levels which you control from within your system.

  • Level 1 – Users can view the entire office and jump between other offices.
  • Level2 – Users can view all of the office.
  • Level3 – Users can only view their property listings and certain other areas of the system.
  • Level4 - Users can only view their listings (designed for offices which would like to allow vendor access).

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